Global Cosmetics Manufacture

Data migration and data governance for a global multi-year ERP consolidation

Project Overview

The client's global programme was a strategic, enterprise-wide transformation designed to unify global operations under a single SAP S/HANA instance. Its aim was to enhance agility, drive operational efficiency, and enable data-driven decision-making by consolidating disparate regional systems and standardizing business processes worldwide.

Client Overview

A global beauty company manufacturing and distributing skincare products, makeup, and fragrances. In 2019, they launched a global transformation program. The goal was to standardize business processes and set data standards with SAP S/4 HANA solutions.

Challenge

The scope spanned the entire data lifecycle, from governance and master data maintenance to profiling, sharing, and analytics. Key priorities included establishing robust data governance models, harmonizing master data across customers, vendors, materials, and finance, and implementing advanced data quality monitoring processes. Through data enablement and secure archival, the organization ensured compliance, minimized risk, and gained greater control over sensitive information. Simultaneously, the project introduced stronger data security layers, covering user authentication, network and storage security, and segregation of duties.

Project Highlights
0
Critical P1 tickets post migration
200m
Price points migrated
3.5m
Customer records migrated
1.5m
Assets migrated
100k
Materials migrated
80k
Vendor products migrated
11
Venfors migrated
10
FTE headcount savings

Solution

To address these challenges, a dedicated global data governance team was established to lead the cleansing, standardization, and harmonization of master and transactional data, ensuring consistency across markets. To overcome organizational resistance, the programme embedded change management into every stage of implementation, leveraging local champions, cross-functional leadership, to gather employee feedback and guide cultural alignment. Business continuity was safeguarded through detailed cutover plans, robust system testing, and parallel run strategies to minimize disruption during go-live phases. The programme also implemented a “global template with local flexibility” approach, ensuring core processes were standardized while enabling regional compliance and operational needs. Extensive training programs, on-demand support resources, and collaborative workshops were deployed to accelerate user adoption across all business functions. For the complex integration of R&D and manufacturing, tailored interface layers and data bridges were developed to synchronize systems while preserving domain-specific requirements. This holistic, people-first and data-driven approach enabled the programme to build a strong foundation for operational agility, innovation, and long-term business resilience.

Outcome

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